Location: Laval, Quebec – 100% in officeHours: Monday – Friday 8:30am – 5:00pm (1⁄2 hour lunch)Salary: up to $76KPERKSNot a call center - no queueBONUS programs – solid incentive plans (annual and quarterly) paid out quarterlyBenefits starting from day one:Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.Scholarship ProgramTraining & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.Generous Vacation allotmentEmployee Assistance ProgramTuition ReimbursementAccess to multiple learning platformsEducational Assistance ProgramFitness Reimbursement ProgramsBeautiful & Bright new officesProfessional working environmentPeople focused organizationOpportunity for growthDynamic TeamPosition SummaryResponsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.Education and CertificationsBilingual French and English5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.Post-secondary education in business management or equivalent field of study preferred.JDE or other mainline ERP such as SAP.

📌 Bilingual Customer Service Representative (Laval)
🏢 Beyond Bilingual
📍 Laval