At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few…being nimble and responsive for us is more than a turn of phrase; it is a way of life…andit comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking…developing strategies and delivering solutions that enable our clients to win. ROLE OVERVIEW We are seeking a service-oriented Helpdesk Support Specialist to support our Technical Support Team and the broader IT operations. This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes.



The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a rapid-paced environment. This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination. What You'll Do Front-Line Help Desk Support Respond to inbound help desk tickets, phone calls, and email requests. Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools. Escalate more complex issues to the Technical Support Staff. Device & Asset Management Configure and prepare iPads and Windows laptops for deployment. Assist with imaging, software installation, and device setup. Ship, receive, track, and reconcile hardware inventory. Onboarding & Offboarding Support Assist with Microsoft 365

📌 Help Desk Support Specialist (Oakville)
🏢 Encore Market Engagement
📍 Oakville