Regular Full-Time Professional Any Canadian Location, CA14 days ago Requisition ID: 3038Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or MontrealThe total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equity.Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, openposition.The Bilingual Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.Why pursue this opportunityPlay an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.What you'll be working onActing as a key point of contact with distribution partnersProvide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partnersApply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are metEnter and maintain data into multiple administration systems; review and analyze datato ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct informationInvestigate and analyze simple to complex cases and escalates if requiredWhat we're looking for you to haveBilingualism in French and English is requiredCompletion of post-secondary education or equivalent experienceWork experience in the financial services industry or the insurance industryProficiency in Microsoft Office, email, internet and database applicationsKnowledge of distribution channels would be an assetAbility to prioritize and balance multiple tasksWell-developed analytical and problem solving skillsAbility to work independently and as a team memberIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program,



which recognizes both strong company performance and individual contributions, for non sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsEmpire life is proud to be an equal prospect employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. A pplicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .

📌 Bilingual Distribution Services Coordinator (Ottawa)
🏢 Empire
📍 Ottawa