Our client, a leading childcare catering company providing nutritious, child-friendly meals to childcare centers and schools, is seeking a Senior Manager of Customer Success to lead and elevate the customer experience function.Reporting to the Senior Director of Sales & Customer Service, this role will own the Customer Success strategy, retention initiatives, and Customer Care team performance, ensuring an exceptional experience measured by CSAT and Net Promoter Score (NPS).What You'll DoLead, coach, and develop a high-performing Customer Care & Account Management teamDrive customer retention strategy and proactive engagement initiativesAct as the voice of the customer across the organizationImprove KPIs including Retention, CSAT (90%+), and NPS (target 65+)Develop scalable systems, processes, and feedback mechanismsPartner cross-functionally with Sales, Marketing, Production,



and Nutrition teamsLead continuous improvement and change management initiativesWhat You Bring5–8+ years leading Customer Success or Customer Experience functionsStrong experience driving retention and measurable KPI improvementProven ability to lead teams through changeStrategic mindset with hands‐on leadership capabilityThis is a high-impact leadership prospect for someone passionate about building customer-centric cultures and driving measurable business growth.About De Lacy Executive RecruitmentDe Lacy Executive Recruitment provides professional recruitment services for employers and candidates in Agriculture and Food & Beverage Processing. Our dedicated team is committed to exceeding expectations and delivering results. For more information about our services, please call (phone hidden) or email [email protected].

📌 Senior Manager Customer Care (Markham)
🏢 De Lacy Executive Recruitment North America
📍 Markham