Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through innovative solutions.Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a solid understanding of Xplore's array of products and services. You'll document customer interactions, track issues,



and work alongside various internal teams to ensure swift resolutions.Key Responsibilities:Provide advanced troubleshooting for internet and network servicesCollaborate with teams for escalating unresolved technical issuesDocument all customer interactions for accurate follow-throughUphold a comprehensive knowledge of Xplore's product offeringsRecognize and recommend sales opportunities based on customer inquiriesRequirements:Must be bilingual in French and EnglishCompletion of post-secondary education or equivalentPrevious experience in contact center or customer servicesKnowledge of troubleshooting methods and systemsProficiency in Microsoft Operating Systems; MAC/Linux knowledge preferredBring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc.

📌 Xplore Bilingual Technical Support Specialist (Woodstock)
🏢 Xplore
📍 Woodstock