Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence in mobile, ATM, and online banking by providing digital education Support frontline staff with scheduled cash and non-cash transactions Resolve critical issues and report non-standard matters to management Recommend improvements to work practices, branch operations, and processes Participate in the timely and accurate completion of business processes and procedures Ensure documentation is accurate, reflects business intentions, and complies with relevant regulations and TD's Code of Conduct and Ethics Promote team effectiveness, participate in personal performance development,



and share industry knowledge Build and maintain customer relationships and provide information and advice on banking products, services, and solutions Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent - within 90 days of start date Post-Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers Strong administration, organizational, planning and time management skills Ability to work independently in a dynamic work setting Ability to exercise initiative and handle several tasks and changing priorities Strong verbal and written communication skills Established customer experience skills Mobility within the Assigned District and willingness to

📌 Personal Banking Associate Trainee (Toronto)
🏢 Jobtailor
📍 Toronto