Join Planitar as an iGUIDE Customer Solutions Specialist and deliver top-notch support to users. Focus on troubleshooting, training, and enhancing customer satisfaction in a hybrid working environment.

In this permanent position based in Melbourne, you support users by addressing their technical needs with iGUIDE products. Collaborating with the Customer Solutions Engineering team, you will ensure customers fully understand how to utilize the hardware and software, building their confidence and success.

Key Responsibilities:
Address customer inquiries through various support channels
Resolve technical issues involving the iGUIDE ecosystem
Facilitate onboarding sessions for new customers
Develop valuable resources like FAQs and troubleshooting documents




Monitor and track customer feedback for continuous improvement

Requirements:
Robust ability to communicate technical details understandably
Detail-oriented and capable of managing multiple support cases
Enthusiastic about learning new technologies
Team-oriented spirit with a focus on customer outcomes
Background in technical support or related fields is beneficial

Elevate the iGUIDE user experience and contribute to Planitar's mission within the rapid-growing property technology sector.

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