Join Germain Hotels as a Guest Services Agent, embodying the mantra, "What can I do for you?" Deliver personalized service and ensure memorable stays for all guests.As the first point of contact, you will greet guests warmly and manage check-ins and check-outs with precision. Your role includes addressing guest requests creatively and resolving any concerns they might have, all while working closely with other departments to facilitate tailored experiences. Your solid listening skills will help you understand and fulfill guest preferences.Key Responsibilities:Manage check-in and check-out proceedings efficientlyHandle guest requests attentively, in person or digitallyResolve issues proactively to satisfactionWork with multiple departments for smooth operationsVerify and document key arrival and departure detailsRequirements:A diploma in Hospitality beneficialStrong communication skills, both verbal and writtenPositive customer service orientationAbility to stay calm under pressureFamiliarity with OPERA PMS is an assetYour dedication to enhancing guest experiences will make a real difference at Germain Hotels.

📌 Germain Hotels Guest Services Agent (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Germain Hotels group
📍 Riviere-des-Prairies—Pointe-aux-Trembles