Become a Bilingual Engagement Support Specialist at Vialto, providing outstanding customer service to Canadian and US tax clients. Embrace a hybrid work setting while excelling in this critical support role. You will act as the primary contact for clients, efficiently handling inquiries and coordinating with tax professionals across various offices.

Your responsibilities will ensure that all client needs are met timely while maintaining explicit communication between local offices and Vialto Partners. Key Responsibilities:
Serve as the main contact for client inquiries via phone and email
Organize consultations with tax specialists in Vialto offices
Track and report on service level agreements and client service
Assist with administrative duties including filing and document mailing
Connect with governmental agencies for tax information Requirements:
Bilingual in French and English is mandatory
Previous customer service experience necessary
Solid command of MS Office and Google Suite
Effective communication and expectation management skills
Willingness to work flexible hours including overtime Leverage your bilingual skills and customer service experience to positively impact Vialto's client interactions.

📌 Tax Client Support Specialist Bilingual Role London
🏢 Vialto
📍 London