Description

The Parking Enforcement (Patrol) Supervisor supports the Enforcement Manager in the daily operations of the parking enforcement team, ensuring compliance with parking regulations and ordinances. This role involves supervising parking enforcement officers, managing schedules in the absence of the enforcement manager, handling escalated issues, and collaborating with other departments to improve parking services. The supervisor is also responsible for training, performance evaluations, and implementing policies and procedures to enhance the efficiency and effectiveness of the parking enforcement program.

Key Responsibilities

Supervision and Leadership:

- In field operation reviews auditing, coaching, and reporting on enforcement officers' performance of KPI metrics . Minimum three (3) days per week.
- Audit team adherence to department policies and procedures.
- Identify performance issues and provide evidence to the Enforcement Manager weekly.
- Supervise enforcement officers in the absence of the Enforcement Manager.

Operations Management:

- In office operational reviews monitoring and evaluating the efficiency and effectiveness of parking enforcement operations based on ticket production, locations visited, paid/outstanding/void ticket percentage of each enforcement officer. Maximum two (2) days per week.
- Support the Enforcement Manager with developing and implementing enforcement strategies.
- Identify opportunities to improve performance in routes and utilizing data to make recommendations to the Enforcement Manager.
- Support in coordinating the maintenance and inventory of enforcement equipment and vehicles.

Data and Reporting:

- Collect and analyze data related to parking enforcement activities.
- Validate enforcement officers’ productivity against internal reports.
- Prepare reports on enforcement statistics, citation issuance, and other relevant metrics.
- Assist in the implementation of technology solutions to improve parking management.

Policy and Compliance:

- Assist in the development and revision of parking policies and procedures.

Safety and Training:

- Conduct regular training sessions on safety, enforcement techniques, and customer service.
- Ensure all staff are properly trained in the use of enforcement tools and technology.
- Review, update,



and create SOPs for current and future enforcement tools.
- Promote a safe working environment and address any safety concerns promptly.

Other Responsibilities:

- Other duties as assigned by the Enforcement Manager.

Skills, Knowledge and Expertise

- High school diploma or equivalent; additional education or certifications in public safety, law enforcement, or a related field preferred.
- Minimum of 3-5 years of experience in parking enforcement, law enforcement, or public safety, with at least 1-2 years in a supervisory role.
- Strong knowledge of local parking regulations and enforcement procedures.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle difficult situations and resolve conflicts effectively.
- Proficiency in using enforcement technology, including handheld devices and software applications.
- Valid driver’s license and clean driving record.

PHYSICAL DEMANDS:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to lift and carry equipment and supplies up to 25 pounds.
- Ability to perform duties requiring frequent standing, walking, bending, and reaching.

WORKING CONDITIONS:

- Work is performed both in an office environment and outdoors, with exposure to various weather conditions.
- May require standing and/or walking for extended periods.
- Must be available to work flexible hours, including evenings, weekends, and holidays as needed.

Perks

- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

UNION:

- If this position is union‑represented, employment terms, advantages, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

About Reimagined Parking





The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer.

Reimagined

Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable.

Reimagined

Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

📌 Parking Enforcement Supervisor - Winnipeg
🏢 Impark
📍 Winnipeg