Take charge as a Service Delivery Manager specializing in Azure Cloud Infrastructure operations. Drive performance, stakeholder communication, and service improvement initiatives effectively. We are seeking a qualified Service Delivery Manager with a minimum of eight years' experience in IT service delivery management.

This position requires a blend of operational leadership, stakeholder management, and in-depth knowledge of Azure settings. You'll ensure adherence to SLAs and KPIs while fostering solid client relationships and overseeing distributed teams. Key Responsibilities:
Act as key client contact for service-related communications
Coordinate Azure Cloud Infrastructure operations, including IaaS and PaaS
Lead and manage change, incident,



and service request processes
Monitor compliance with KPIs and governance standards
Manage continuous service improvement initiatives Requirements:
8+ years of IT industry experience required
Proven track record in managing onsite and offshore teams
Solid understanding of service management processes
Experience with Azure Cloud Infrastructure operations
ITIL certification preferred Leverage your Azure cloud knowledge and service delivery skills to elevate operational effectiveness and client satisfaction.

📌 Service Delivery Manager With Azure Expertise Montreal
🏢 N2P Systems
📍 Montreal