Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams. As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams.

This role requires solid problem-solving skills and a proven ability to design effective workflows that enhance client engagement and service delivery. Key Responsibilities:
Lead Gainsight configuration and on-going maintenance efforts
Create and manage reporting dashboards for performance tracking
Develop technical designs and manage project execution
Analyze service disruptions, implementing long-term fixes
Support training and documentation for operational improvements Requirements:
Minimum 2 years in Gainsight CS within a SaaS context
Competence in data mapping, SQL, and API integrations
Solid self-starter with ability to manage complex projects
Excellent analytical and communication skills
Familiarity with Zendesk and data warehousing is beneficial Utilize your expertise to boost customer success initiatives and streamline service operations at ScalePad.

📌 Scalepad Customer Success Operations Lead Amherst
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📍 Amherst