Drive transformation in manufacturing as a Customer Success Manager with Axya. This fully remote position focuses on leveraging deep industry knowledge along with project management to support customer success.As a forward-deployed CSM, you'll bring valuable insights into the procurement landscape, working closely with clients to address operational inefficiencies. Your role encompasses managing all aspects of customer engagement, from onboarding through renewal, ensuring a seamless experience.Key Responsibilities:Oversee onboarding and deployment projects for customersEstablish KPIs for deployment and track progressAnalyze procurement operations for potential improvementsConduct onsite visits to enhance client relationshipsProvide data-driven insights during Business ReviewsRequirements:3–5+ years in B2B SaaS Customer Success or related fieldsStrong domain knowledge in manufacturing or supply chainExcellent project management and technical problem-solving skillsChange management experience at organizational levelsProficient in English; French is a plusUtilize your project management and procurement skills to make an impact at Axya.

📌 Customer Success Expertise At Axya (Montreal)
🏢 Axya
📍 Montreal