Advance your career in IT management with the City of Windsor as the Service Desk Manager. Lead a team delivering top-tier technology support across municipal locations.This regular full time position focuses on continuous improvement in service delivery and support. You will ensure effective management of service desk operations, initiate process improvements, and engage with internal and external stakeholders. Your leadership will drive a culture focused on customer service excellence.Key Responsibilities:Oversee service desk incident and request managementImplement best practices for technology supportConduct trend analysis for performance reviewsCollaborate with IT for service delivery strategiesManage technology asset operations and budgetRequirements:Community College diploma or higher in Computer ScienceOver ten years of relevant technology experienceExtensive supervisory experience in ITProven ability to resolve complex customer issuesStrong written and oral communication skillsLead impactful technology services for the community of Windsor.

📌 It Service Desk Leadership Role In Windsor
🏢 City of Windsor
📍 Windsor