Instant Lawns is landscaping company servicing the Ottawa area and we are looking for a full-time office assistant to join our team!

As a family owned and operated business, we stand behind our name and strive to deliver a final product that we would feel great about seeing on our own front yard. We are committed to providing a superior level of customer service and complete our projects on time and on budget. We offer a variety of services including sodding, artificial turf, hydroseeding, interlock, and irrigation systems.

The position is full time with office hours of Monday - Friday: 7:00 am - 4:00 pm. Start date estimated late September. Hourly wage starts at $20.00/hour.

Key Responsibilities

As the first point of contact for our customers, you will play a critical role in keeping our office running smoothly and ensuring an exceptional customer experience. Responsibilities include:
Answering incoming phone calls and responding to customer email inquiries in a polite, professional, and friendly manner
Providing exceptional customer service at all times
Creating, updating, and maintaining accurate lead and customer records
Entering notes, updating fields, and tracking metrics and job milestones in company systems




Managing multiple streams of information and prioritizing tasks efficiently
Supporting the daily operations of the office to ensure smooth communication, efficiency, and high customer satisfaction
Demonstrating flexibility by assisting with additional administrative, clerical, or management-related tasks as assigned
Maintaining a high level of focus, organization, and self-motivation throughout the workday

Required Skills & Qualifications
Confidence and professionalism when answering phones and communicating with clients
Solid typing and computer skills
Excellent organizational skills and attention to detail
Ability to multitask and manage competing priorities
Self-motivated with a proactive, problem-solving mindset
Friendly, outgoing personality with solid interpersonal skills
Ability to anticipate issues and seek solutions ahead of time
Comfortable coordinating tasks and ensuring work is completed properly

Job Type: Full-time Pay: From $20.00 per hour

Benefits
Dental care
Extended health care

Experience:
Administrative: 3 years (required)

Work Location: In person

📌 Receptionist/administrative Assistant Ottawa
🏢 Total Instant Lawns
📍 Ottawa