Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seeking a task oriented, self-starting, friendly individual with excellent telephone manner and superior customer service skills for the Full-Time position of Service Coordination with our Ottawa administrative team. Monday through Friday 7:30 am to 4:30 pm.Do you have experience and/or an educational background in customer service and administration? Strong telephone, computer and email communication skills. We are looking for a multi tasker who enjoys a fast pace answering incoming calls, directing call traffic, taking appointments and delivering messages. Assist with ordering products, helping counter customers and taking a regular inventory of counter parts and office supplies. You will work closely with the administrative and management team. Previous experience working in a coordination position is an asset but not required.Service Call ManagementAnswer and manage incoming calls with prompt,



professional supportCreate and process current service requestsReview and dispatch service calls submitted through the online booking systemProcess service requests received via emailMonitor open service calls and ensure timely updatesPortal & System ManagementtUpdate customer portals with accurate service details and required documentationMaintain internal systems with current and accurate service informationData Entry & Record KeepingComplete timely and accurate data entry for service calls, invoices, and purchase ordersMaintain up‐to‐date service records and work order statusesRegularly audit records to ensure accuracy and completenessPurchase Order Follow‐UpTrack outstanding purchase orders and follow up with vendorsConfirm materials and services have been receivedCommunicate PO updates to the appropriate team membersCustomer & Vendor CommunicationProvide professional phone and email supportOffer service updates, answer questions, and resolve concernsEnsure a high level of customer satisfaction through proactive communicationAdditional SupportAssist with administrative and operational tasks as neededMaintain organized and accurate documentation to support efficient operationsSkills & QualificationsStrong organizational skills with the ability to prioritize effectivelyExcellent verbal and written communication skillsProfessional phone etiquette and customer service experienceProficiency with customer portals, data entry, and service management systemsHigh attention to detail and accuracyAbility to work efficiently in a fast‐paced environmentBenefitsDental careDisability insuranceLife insuranceOn-site parkingVision careScheduleMonday to Friday 7:30am to 4:30pm

📌 Service Coordinator (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Sentinel Dock
📍 Riviere-des-Prairies—Pointe-aux-Trembles