Position OverviewOperations Coordinators are responsible for managing the day-to-day operations. More specifically they plan short-term staffing, assist with scheduling/workforce management and support technicians and sales staff both in the office and at events.Key Job ResponsibilitiesShort-term staff planningSchedule staff for events confirmed at the last minuteModify planning based on client needs and communicate these changes to techniciansComplete long-term planning based on operational needsResponsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service.Works with both branch and hotel locations to coordinate upcoming workforce needs.Support for eventsAnswer calls from event technicians and help them find solutions to various problemsEnsure that the chain of communication is always respectedBe aware of the progress of operationsAssist the technical staff during the preparation of eventsJob Qualifications5+ years experience in the audiovisual fieldExperience with workforce/scheduling is preferred.CompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingInstills TrustSafety ConsciousDrive ResultsAction OrientedSee The Big PictureTech SavvyValue PeopleCommunicates EffectivelyWork EnvironmentHotelWork is performed in a hotel/convention center setting with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

📌 Operations Coordinator- Matrix Hotel (Edmonton)
🏢 Encore Global
📍 Edmonton