Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Customer: Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escape processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Shareholder:



Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness Contribute to the development/delivery of presentations/ communications to management or broader audiences Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.G. Anti-Money Laundering, Business Continuity Management) Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow Employee/Team: Participate fully as a member of the team, support a positive work workplace that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and

📌 Operations Officer Iii (Toronto)
🏢 TD Bank
📍 Toronto