Drive client loyalty as a Loyalty Retention Lead at ADP. Cultivate meaningful client relationships while mitigating risks to enhance overall client satisfaction and retention.In this vital position, you will work to resolve client issues and maintain robust rapport with clients and ADP departments. Your ability to navigate complex customer service situations will help minimize loss and ensure high retention rates. Emphasizing professionalism, you will manage follow-ups, maintain detailed profile records, and engage in ongoing training to stay ahead in the industry.Key Responsibilities:Facilitate resolution for clients at riskCollaborate with teams for effective issue handlingTrack progress on client satisfaction outcomesRecord complete client interaction notesStay informed on product updates and legal changesRequirements:Minimum 5 years in customer service rolesAdvanced Internet and MS Office skills requiredStrong communication and interpersonal skillsExcellent problem-solving and analytical abilitiesBilingual proficiency for Quebec candidatesLeverage your skills for client retention and satisfaction with ADP.

📌 Adp Loyalty Retention Lead (Shubenacadie)
🏢 Fairygodboss
📍 Shubenacadie