Lead customer service operations in a hybrid mode with Thales Canada Defence & Security as the Customer Service Operations Manager. This role is crucial for enhancing service delivery and managing transitions effectively. You will play a key role in overseeing customer service standards and reporting to the Director, Services, ensuring high-quality performance within a multidisciplinary team.

Your extensive background in service management and compliance in technical sectors will support continuous improvement initiatives and strategic resource allocations to meet evolving customer needs. Key Responsibilities:
Represent customer service leadership in various meetings
Craft and implement customer service policies and strategies




Coordinate service transformations and improvements
Assess staffing needs and manage resource allocations
Support compliance and auditing processes Requirements:
Minimum 10 years service experience, 5 in Defence
At least 8 years in In-Service Support techniques
Proven ability to communicate technical information effectively
Experience in performance tracking and reporting
Solid background in budgeting and cost control Join Thales in Ottawa to leverage your operational leadership and customer service expertise.

📌 Operations Manager For Customer Service Thales Quebec City (Canada)
🏢 Thales Canada
📍 Canada