Shape the future of HR technology at Manulife as a People Services Test Lead. Drive AI-enabled solutions through skilled business analysis and testing leadership in a hybrid work workplace. In this role, you will empower HR processes by gathering and documenting requirements, creating user stories, and overseeing comprehensive testing activities.

Collaborate closely with product leads and stakeholders to ensure HR services are effective, compliant, and fulfilling user needs. Your analytical insight will be key in identifying trends and driving continuous improvement. Key Responsibilities:
Document and clarify requirements for People Services AI capabilities
Develop and implement testing strategies for current features
Coordinate user acceptance testing with various stakeholders




Analyze trends from testing results to improve processes
Ensure thorough documentation of all testing phases Requirements:
3+ years' experience in technology testing or business analysis
Ability to manage testing activities across diverse groups
Solid understanding of HR policies and service delivery
Proficiency in Jira and documentation tools
Excellent communication and relationship-building skills Leverage your expertise to refine HR service delivery processes at Manulife, enhancing experiences for colleagues and stakeholders.

📌 People Services Test Lead At Manulife London (Canada)
🏢 Manulife Insurance Malaysia
📍 Canada