CSW (Community Support Worker)Location: Edmonton and surrounding areaSchedules AvailableDay: 7:00am–3:00pm (6 days on / 3 days off)Evening: 3:00pm–11:00pm (6 days on / 3 days off)Overnight Awake: 11:00pm–7:00am (6 days on / 3 days off)Temporary Casual: Minimum three shifts per monthRole SummaryThis Community Support Worker role reports to the Program Supervisor, offering support for older adults with complex health and well-being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings.The work is hands-on, structured, and responsibility-heavy. Employee provides personal care, safe transfers, incontinence support, medication administration, and high-quality observation and documentation.The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention.You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community.The Support EnvironmentIndividuals supported in this program may present with:Mobility limitations and elevated fall riskIncontinence and daily peri-care needsComplex medical histories with recurring or fluctuating health concerns that may impact mental health stabilityPeriods of acute psychosis, agitation, or behavioural dysregulationSwallowing or feeding safety considerations requiring careful meal preparation and pacingRigid routines, heightened environmental sensitivity, or fixations that impact daily functioning and stress levelsWhat You'll DoComplex Personal Care & Mobility SupportProvide daily showering, toileting, peri-care, continence care, and hygiene routines with privacy, consent, and dignity.Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible.Medication Administration & PRN AwarenessAdminister scheduled medications and document accurately in accordance with policy and care plans.Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications.Observe, document, and communicate medication effects or concerns promptly.Health Observation, Early Detection,



and EscalationMonitor and track baseline and changes in:Mood, affect, thought patterns, agitation, aggressionEnergy, sleep, appetite, pain indicators, and overall presentationEmerging patterns that may indicate health or mental health destabilizationUse sound judgement to escalating appropriately to Supervisors, on-call supports, or emergency services when required.Psychosis-Informed Support & SafetyProvide calm, structured, and consistent support during periods of mental health instability.Apply de-escalation strategies and therapeutic communication to reduce risk and prevent escalation.Manage safety risks including falls, behavioural incidents, and self-harm risk using approved safety plans and protocols.Environment, Routine, and PredictabilityMaintain an organized, supportive environment that promotes regulation and stability.Follow established routines and expectations that reduce distress and support emotional safety.Support healthy boundaries while adapting to individual needs and triggers.Documentation & CoordinationComplete thorough documentation including narrative notes, symptom tracking, incident reports, and trend awareness.Coordinate appointments, follow-ups, and communication with external health providers in collaboration with the Program Supervisor and on-call team.What Success Looks LikeYou identify and document subtle changes before they escape into crises.Medications and PRNs are administered safely, consistently, and accurately documented.Personal care is delivered professionally and respectfully, even during challenging moments.You maintain structure and calm during mental health instability without escalating power struggles.You know when to manage independently and when escalation is required.Who This Role Fits BestThis role is well-suited for applicants with experience in:Acute care, long-term care,



or supportive living environmentsHospital-based support or mental health unitsCommunity disability or mental health support roles involving medications and personal careRoles requiring high observation standards, strong documentation, and comfort with complex health presentationsRequired Skills & ExperienceDemonstrated experience providing hands‐on personal care and supporting mobility and transfersComfort supporting individuals experiencing acute mental health symptoms and behavioural escalationStrong observation, documentation, and follow-through skillsSound judgement in crisis or risk scenarios and ability to escape appropriatelyAbility to prepare meals safely with awareness of swallowing or feeding considerationsAssets (Strongly Valued)Experience with medication administration and PRN workflowsBackground in environments requiring close health and behavioural monitoringTraining or experience in mental health support, de-escalation, or crisis responseExperience supporting individuals with rigid routines, environmental sensitivities, or complex behavioursEducation in Human Services, Disability Studies, Psychology, Social Work, Community Rehabilitation, or related fieldsCompliance RequirementsActive Alberta Class 5 Driver's LicenseClear Alberta Driver's AbstractStandard/Intermediate First Aid with CPR Level C$2M Alberta Auto Insurance Liability coverageClear Criminal Record Check with Vulnerable Sector (within 5 months)Clear Intervention Record Check (within 5 months)Physical RequirementsAble to perform lift assist with the individual in care (to perform protected transfers and mobility)Ability to walk and stand for extended periodsBend, kneel, crouch, and maintain balance to reduce fall riskPerform repetitive tasks and detailed documentationThe PerksGroup RRSP matching after 1 year of active full-time employment.Employee and Family Assistance Program and Health, Dental, and Vision benefits.We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.Career growth within a growing organizationTechnology-supported care workflows with mobile accessCornell University TCI (Therapeutic Crisis Intervention) trainingOngoing skilled developmentStrong supervisory and on-call support, complex care is never done aloneWe thank all applicants for applying; however, only candidates selected for an interview will be contacted.

📌 Community Support Worker (Edmonton)
🏢 CarePros
📍 Edmonton