Drive excellence in guest relations and services as the Front Office Manager at InnVest Hotels, where collaboration fuels success. This agile role requires your leadership and attention to detail. The position involves managing front desk activities, ensuring compliance with company standards, and developing strategic service initiatives.
You will hire, train, and maintain team member standards while participating in financial operations to boost hotel performance. Embrace the chance to build lasting relationships with guests and team members alike. Key Responsibilities:
Direct the front office and guest activities staff
Implement training for recent personnel
Conduct evaluations and suggest service improvements
Maintain communication of business levels across departments
Handle guest complaints with professionalism Requirements:
Minimum of 2 years in a supervisory role
Excellent verbal and written communication skills
Familiarity with property management systems
Strong attention to detail and service orientation
Availability for varied shifts including nights and weekends Promote exceptional guest experiences and operational efficiency with your expertise at InnVest Hotels.