If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.Founded in 1985, Dilawri is Canada's largest automotivegroup and one of Canada's Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world's mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities. Through theDilawri Foundation, weare also committed to making a meaningful impact in the communities weserve.Discover how you can build your career withDilawriPosition OverviewMercedes-Benz Vancouver is currently looking to fill the positionof Assistant Service Manager. Reporting to the Service Manager, thisrole supports the day-to-day operations of the Service Department andcontributes to delivering a consistently high level of customer satisfaction.The Assistant Service Manager plays an significant role insupporting Service Advisors, assisting with operational oversight, ensuringservice processes are followed, and helping to resolve customer concerns. Thisposition works closely with customers, technicians, and dealership leadershipto support efficient service operations and a positive service experience.This is a Commission-based position.Primary Duties and ResponsibilitiesAssist the Service Manager with the dailyoperations of the Service DepartmentSupport Service Advisors in managing customerinteractions, appointments,



and follow-up communicationAssist customers with service reminders,appointment scheduling, recall notifications, and service visit follow-upsHelp ensure high-quality service and repairs aredelivered to customersHandle escalated customer concerns or complaintsin a professional and timely mannerMaintain accurate service records and reportingin accordance with manufacturer and dealership requirementsSupport adherence to dealership processes,standards, and operational proceduresWork collaboratively with technicians and otherdepartments to promote efficient workflowAssist with maintaining a clean, organized, andcustomer-focused service environmentContribute to continuous improvement effortswithin the Service DepartmentPerform other duties as assigned to supportservice operationsQualifications RequiredExperience & KnowledgeMinimum 5 years of combined experience in anautomotive service environment (e.G., Service Advisor, Technician, ShopForeperson, or related role)General understanding of vehicle mechanics and service operationsSkills & AbilitiesStrong customer service and interpersonal skillsExcellent written and verbal communicationskillsStrong organizational skills with attention todetailAbility to effectively multi-task in a fast-paced environmentDependable, self-motivated, and able to work with minimal supervisionEffective administrative and time-managementskillsAbility to work collaboratively with dealershipteamsLegally entitled to work in CanadaAbout DilawriIn addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:Discountedemployee vehicle purchase programJob-specificcoaching & training programsEmployeewellness & assistance programsEmployeesocial eventsBuild your career with a team thatis driven byexcellence,integrityand innovation.

📌 Assistant Service Manager Mercedes-Benz Vancouver Vancouver, Bc
🏢 Dilawri Group of Companies
📍 Vancouver