Pursue a rewarding career as a Level 2 Technical Support Analyst at Guillevin, located in Montréal, Quebec. Leverage your technical knowledge in Microsoft 365, Intune, and IT support.This full-time role allows you to engage in an evolving technological landscape, working with a dynamic IT team. Your contributions will focus on resolving complex incidents, improving user experiences, and enhancing service management processes. Your ability to coordinate efforts and provide transparent documentation will be critical to your success.Key Responsibilities:Analyze and resolve escalated technical incidents promptlyProvide support for Outlook, Teams, and other Microsoft toolsCoordinate responses with various teams,



including vendorsEnsure comprehensive documentation of all support interactionsPropose improvements to recurring issues in service managementRequirements:DEC, AEC, or university qualification in computer science3–5 years' experience in technical support or system administrationExperience in Microsoft 365 and familiarity with ITSMKnowledgeable in IT security and networking principlesBilingual in English and French for user supportBring your technical expertise and commitment to excellence as part of Guillevin's thriving team in Montreal.

📌 Technical Support Analyst Level 2 Role (Montreal)
🏢 Guillevin International
📍 Montreal