Tasks and ResponsibilitiesHere's a brief overview of the tasks and responsibilities you'll have :Plan, coordinate and track team initiatives; Support stakeholders in the implementation of the on-call management process; Coordinate stakeholders involved in ITSM activities and business processes; Keep track of timelines, risks, dependencies, and issues; Facilitate workshops and coordination meetings; Support the continuous improvement of processes related to incident management; Collaborate on the evolution and integration of processes within ServiceNow; Encourage adherence to new working practices; Contribute to the identification and proactive resolution of operational issues.Desired ProfileThe profile you are looking for is as follows:



7 to 10 years of experience in similar IT project management roles; Have significant experience in application or operational support in production; Master ITSM processes, incident management and IT operations; Have experiencein Agile environments, ideally in a Protected context; Know project management methodologies; Understand PMBOK principles and best practices; Carry out projects to operationalize or support critical systems; Demonstrate excellent communication, facilitation and coordination skills; Use ServiceNow in an operational or process management context; Have experienceas a Scrum Master or Agile Coach; Understand on-call management processes and 24/7 support environments; Participate in change management and continuous improvement initiatives.

📌 Project Manager/Agile Coach (Montreal)
🏢 COFOMO
📍 Montreal