Here is a brief overview of the tasks and responsibilities:Provide technical support and audiovisual support for corporate events, including webcasts, conferences and videoconferences; Plan, prepare and install the technological equipment required for events and meeting rooms; Analyze requests, diagnose and resolve hardware, software and operational incidents; Install, configure, repair and replace computer equipment, including workstations, peripherals and related components; Ensure the support, follow-up, communication and escalation of incidents and queries to users; Provide telephone, remote and in-person technical support to users; Deploy softwaremanually or using automated mechanisms; Maintain technical documentation, procedures,



customer and incident records in the ticketing system; Participate in IT projects and continuous improvement initiatives of technological services; To support critical situations and major outages that require quick intervention.The profile we are looking for is as follows:Hold a college diploma in computer science or any other relevant training; Have three (3) to five (5) years of experience in a similar position; Have a robust sense of customer service and excellent interpersonal skills; Demonstrate strong problem-solving skills; Have an excellent knowledge of Windows 11 and Microsoft 365; Proficiency in audio-visual equipment as well as Microsoft Teams, Zoom Webinar and Webex platforms; Be able to install, configure and move computer and AV equipment as required.

📌 Office Automation Technician (Montreal)
🏢 COFOMO
📍 Montreal