Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company.This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration. You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance.Key Responsibilities:Lead, mentor, and foster accountability within the support teamOptimize processes for efficiency and quality resolutionChampion customer communication and experience standardsCollaborate with Product and Engineering for continuous improvementMonitor support trends and report to leadershipRequirements:5+ years in technical or customer support leadershipExpertise in support operations and service quality metricsExperience working with product and engineering teamsStrong skills in communication and team managementAbility to lead remote support teamsStrive for excellence in support services and customer experience at Aplin.

📌 Director Of Support Services Role (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 David Aplin Recruiting
📍 Riviere-des-Prairies—Pointe-aux-Trembles