Join Granum as a Technical Support Specialist, focusing on the green industry and working remotely. Utilize your technical problem-solving skills to assist clients effectively and efficiently. In this role, you will respond to tier one customer inquiries, troubleshoot wide-ranging technical issues, and contribute to the knowledge base.

With Granum's up-to-date culture emphasizing collaboration and support, you will play a vital role in enhancing customer satisfaction through timely solutions. Key Responsibilities:
Respond to customer inquiries via phone, email, and chat
Provide solutions for technical issues with speed
Elevate bugs and customer issues to relevant teams
Offer valuable feedback on support processes
Write technical content for FAQs and internal documentation Requirements:
Bachelor’s degree or equivalent experience required
Demonstrated success in SaaS troubleshooting
Robust analytical and communication skills
Ability to manage high-volume support cases
Previous customer service experience in tech support Bring your expertise to Granum, transforming customer interactions into positive experiences!

📌 Granum Technical Support Specialist Remote Ottawa
🏢 Socket.dev
📍 Ottawa