Role: L2/L3 Production Support Engineer – Capital Market exp.

Location: Halifax, NS (Hybrid)

Fulltime

Experience
5+ years in L2/L3 Application/Production Support with Capital Markets, or Investment Banking environments.

Key Responsibilities
Provide L2/L3 production support for reconciliation and post-trade applications.
Monitor and resolve production incidents and service requests within SLA.
Perform incident triage, root cause analysis (RCA), and problem management.
Support production releases, change requests, batch jobs, and application health checks.
Work closely with L2/L3, Development, Infrastructure, and Business teams to ensure platform stability.

Required Skills
Strong Unix/Linux administration and troubleshooting.
Solid SQL (Oracle/MS SQL/MySQL/PostgreSQL) for production issue analysis and data validation.




Experience supporting reconciliation, post-trade, settlement, or capital markets applications.
Valuable understanding of incident, problem, and change management (ITIL).
Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc.
Shell scripting for operational support and automation.
Excellent troubleshooting and stakeholder communication skills.

Preferred
Capital Markets or Investment Banking domain experience.
Knowledge of production releases, batch scheduling (Autosys/Control-M), and DevOps/CI-CD processes.
Experience supporting business-critical applications in 24x7 settings.

📌 /production Support Engineer – Capital Market Exp Halifax Regional Municipality
🏢 Zodiac Solutions
📍 Halifax Regional Municipality