About the Role

We’re looking for a warm, confident, and service-driven Guest Services Agent to join our hospitality team. This role is primarily based at the front desk, acting as the first point of contact for our hotel guests, but requires flexibility to support other departments when needed, including the spa and restaurant.

Our Guest Services team plays a critical role in shaping the guest experience — from the first reservation to check-out and beyond. If you genuinely enjoy helping people, solving problems, and creating thoughtful, memorable stays, this role is for you.

What You’ll Do
Welcome guests and provide a polished, friendly front desk experience
Assist with reservations, check-ins, check-outs, and guest inquiries
Respond to guest concerns and service requests with care, professionalism, and efficiency
Support guest communication via phone, email, and messaging platforms
Help create exceptional stays by anticipating guest needs and offering thoughtful recommendations
Assist other departments as needed, including spa and restaurant operations
Maintain a strong understanding of hotel amenities, services, and local offerings




Work collaboratively with housekeeping, maintenance, spa, and food & beverage teams

What We’re Looking For
Previous experience in hospitality, customer service, or guest-facing roles
Solid communication and interpersonal skills
Calm, solutions-focused approach to guest concerns
Comfortable multitasking in a quick-paced environment
Flexible availability, including evenings and weekends
Experience in spa and/or restaurant operations is a strong asset
Interest in boutique hospitality and elevated guest experiences

Why Join Us
Part-time role with flexibility
Work in beautifully designed, guest-focused spaces
Opportunity to learn multiple departments and grow within hospitality
Supportive, team-oriented team environment
Be part of creating genuinely memorable guest experiences

If you’re friendly, adaptable, and take pride in delivering exceptional service, we’d love to hear from you. Job Types: Permanent, Full-time

Work Location: In person

Job Types: Permanent, Full-time

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Guest Services Agent Kingston (Canada)
🏢 Lovebird Bridal Boutique
📍 Canada