Join Hitachi Rail as a Service Delivery Analyst to drive engineering service excellence. Focus on SLA compliance and service operations in a cooperative workplace. As the Service Delivery Analyst for CBTCS E2 Services, you will ensure delivery excellence and performance oversight.

This role emphasizes collaboration, incident coordination, and continuous improvement to support engineering teams effectively. You will act as the primary liaison, ensuring explicit communication among stakeholders. Key Responsibilities:
Oversee service delivery meeting established SLAs
Coordinate operational support for CBTCS engineering services
Manage incident governance and ticket resolution
Communicate changes and maintenance plans effectively
Drive continuous improvement initiatives for service quality Requirements:
3 to 5 years in service delivery within engineering
Bachelor’s degree in engineering or a related discipline
Relevant certifications like ITIL, PMP preferred
Proficient in service desk tools such as Jira
Solid communication and problem-solving abilities Ensure high-quality delivery and support for engineering services at Hitachi Rail!

📌 Hitachi Rail Service Delivery Analyst Toronto
🏢 Hitachi Vantara
📍 Toronto