Join us as an experienced Customer Service Manager leading our dedicated team. Your focus on customer satisfaction and operational excellence will be key to enhancing our service delivery.We seek a Customer Service Manager to guide our order entry and customer service efforts. This role requires mentoring representatives and analyzing customer feedback to inform strategy. You will collaborate across departments, ensuring an outstanding customer experience from first contact to resolution.Key Responsibilities:Lead daily operations of customer service and order processingTrain and develop customer service representativesAnalyze customer data to find improvement opportunitiesRespond to customer inquiries and resolve complaintsWork alongside other departments for seamless serviceRequirements:Proven customer service management experienceExcellent communication skills with confidenceStrong operational efficiency backgroundExperience in data entry is essentialFamiliarity with Canadian exporting and shipping requirementsDrive customer satisfaction through your leadership and analytical skills.

📌 Experienced Customer Service Leader (Mississauga)
🏢 Electro-Federation Canada
📍 Mississauga