Drive customer success as a Remote Collections Agent at MCI, utilizing strong negotiation and communication skills to assist clients with past-due accounts. This role emphasizes a customer-centric approach to recovery.MCI is offering an experienced-level opportunity for talented individuals to engage with customers in resolving their accounts. You will need to apply ethical recovery strategies and efficient communication to negotiate payment solutions. This position empowers you to build qualified relationships while meeting monthly recovery targets.Key Responsibilities:Conduct outbound and inbound calls for account resolutionEmploy contact center technology to reach customersTailor payment options based on individual customer needsNegotiate with empathy and professionalismUphold company scripts and ethical recovery practicesRequirements:Applicants must be at least 18 years of ageHigh school diploma or equivalent requiredExperience in customer service or related fields necessaryProficient communication and negotiation abilitiesCapacity to work independently and manage multiple tasksUse your negotiation skills and customer focus to thrive as a Collections Agent at MCI.

📌 Mci Remote Collections Agent Role (Ottawa)
🏢 MCI
📍 Ottawa