Responsibilities for this Hybrid role:
Greet and welcome guests in a friendly and professional manner
Register guests and assign rooms, accommodating special requests whenever possible
Provide information about hotel facilities, services, and local attractions
Handle guest check-ins and check-outs efficiently and accurately
Answer phone calls and direct them to the appropriate department or staff member
Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
Process payments and maintain accurate records of guest transactions
Maintain a clean and organized front desk area

Requirements
Previous experience in a hotel or hospitality industry is preferred
Excellent customer service skills with a friendly and positive attitude
Solid verbal and written communication skills
Ability to multitask and prioritize tasks effectively in a quick-paced environment
Proficiency in using phone systems, computers, and other office equipment




Basic knowledge of computer applications such as Microsoft Office
Bilingual or multilingual skills are an asset
Ability to work independently as well as part of a team
Reliable, organized, and willing to help wherever needed

Additional Responsibilities
Assist housekeeping staff with daily tasks as needed
Help with laundry, including washing, drying, folding, and organizing linens and towels
Assist with preparing rooms and common areas when required
Be willing to assist with other duties around the Inn as needed
Maintain a friendly and skilled attitude with guests and coworkers

Note: This is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel. Pay: $20.00-$22.00 per hour

Benefits
Casual dress
On-site parking

Work Location: In person

📌 Front Desk Agent Qualicum Beach
🏢 Sandpebbles
📍 Qualicum Beach