Become Fidelity's Team Leader in Customer Experience, focusing on enhancing service processes and driving product usage. This role supports a hybrid work workplace and team growth initiatives.

Your role as Team Manager for CX involves collaborating closely with the Digital Product Development team to create a cohesive customer support strategy. The position emphasizes analytical capabilities, leadership, and effective communication to address user needs and support their journey with Fidelity’s products. Key Responsibilities:
Facilitate product usage through direct user interaction
Develop customer journey processes for onboarding and retention
Track success metrics to measure product support impact
Solicit and implement client feedback for services
Build and mentor a dedicated, high-performance CX team Requirements:
Minimum 3 years in financial services or client support
Preferred experience in coaching or mentoring
Robust organizational and critical-thinking skills
Adept at using digital tools for user engagement
Ability to manage customer challenges positively Drive product engagement and team success at Fidelity, where your contributions shape exceptional customer experiences.

📌 Fidelity Team Leader In Customer Experience Toronto
🏢 Fidelity Canada
📍 Toronto