Application Deadline:11/30/2026Address:VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMOJob Family Group:TechnologyJoin the Critical Services, Release and Technology Risk Management team, which brings together release management, capacity and performance management, technology risk and controls, core vendor governance and service delivery functions. This team leads the day-to-day management of applications and works closely with key partners to ensure a balanced risk-based approach to our strategy execution. Within this team, the Service Delivery Management group provides an end-to-end customer-centric view on how services are delivered, ensuring that business outcomes are measured and service targets are met.As a Service Delivery Manager (SDM), you will be the focal point for major issue management, participating in incident restoration, providing communication to stakeholders and driving investigations and improvement plans. You will liaise with business and technology partners to understand problems and opportunities and will oversee service availability,



and service improvement plans on behalf of the business partners to ensure that Service Level Agreement commitments are met. Your ability to drive operational efficiency and your understanding of business vision, objectives and key performance indicators will contribute to the organization’s overall business results.Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production setting, and engages 3rd party providers contracted to the

📌 Service Delivery Manager (Toronto)
🏢 Bank of Montreal
📍 Toronto