Customer Service Representative

Vancouver, BC

Full-time | Monday–Friday | 8:30am–5:00pm

Office-based | Permanent position

We’re looking for a Customer Service Representative to support customers from our Vancouver office. You’ll be a key point of contact for customer questions, requests, and follow-ups, providing clear information and helping resolve issues efficiently.

The role combines customer communication, problem-solving, record keeping, and coordination with internal teams. It would suit someone who enjoys working with people, communicates professionally, and takes pride in providing reliable service.

Day to Day
Respond to customer questions by phone, email, and other channels
Listen carefully to understand customer needs and provide appropriate support
Provide accurate information about products, services, and processes
Handle routine customer concerns and identify suitable next steps
Follow up on outstanding requests and customer issues
Update customer accounts and records accurately
Process customer requests and related information
Coordinate with internal teams to help resolve customer requirements
Record customer interactions and relevant information
Escalate more complex issues when additional support is required




Maintain professional and timely communication with customers
Handle customer information appropriately and maintain confidentiality

What’s Important

You’ll need strong communication skills, basic computer knowledge, and a skilled approach to customer service. Organization and attention to detail are important when managing customer information and follow-ups.

Previous customer service, call center, retail, reception, hospitality, administration, or client support experience is practical, although training on our systems and processes will be provided.

We’re looking for someone who can manage different customer requests, remain professional during challenging conversations, follow established processes, and work effectively with both customers and internal teams.

Please apply with your current resume to be considered for the Customer Service Representative position.

We are an equal prospect employer and consider qualified applicants in accordance with applicable federal, provincial, and local laws.

Pay: $22.64-$26.74 per hour

Benefits
Company events
Life insurance
On-site parking
Paid time off

Work Location: In person

📌 Customer Service Representative Vancouver
🏢 Redwood Reach Group
📍 Vancouver