Customer Service Representative

Vancouver, BC V6L 1A6

Full time | Monday–Friday | 8:30am–5:00pm

Office-based | Permanent position

We’re looking for a Customer Service Representative to support customers and help keep day-to-day requests organized. You’ll be responsible for responding to questions, providing accurate information, following up on requests, and making sure customers receive clear and professional support.

This role would suit someone who communicates well, stays organized, and is comfortable handling different customer needs throughout the day.

Day to Day
Respond to customer inquiries by phone, email, and other channels
Provide accurate information about services, processes, and account details
Listen to customer needs and determine the appropriate next steps
Follow up on customer requests and outstanding issues
Update customer accounts, records, and contact information
Schedule appointments and customer follow-ups when required
Coordinate requests with internal teams
Record customer interactions and relevant information
Resolve routine customer concerns and escalate more complex issues when needed




Monitor open requests to make sure they are addressed
Assist with general administrative and customer support tasks
Handle customer and company information appropriately and maintain confidentiality

What’s Important You’ll need good communication and organizational skills, basic computer knowledge, and a professional approach when dealing with customers. Attention to detail is important when recording information and following up on requests.

Previous customer service, client support, reception, administration, call center, retail, hospitality, or coordination experience is useful, although training on our systems and processes will be provided.

We’re looking for someone who can manage multiple requests, communicate clearly, follow established processes, and work independently while supporting the wider team.

Please apply with your current resume to be considered for the Customer Service Representative position.

We are an equal prospect employer

Pay: $22.76-$26.53 per hour

Benefits
Company events
In office parking
Paid time off

Work Location: In person

📌 Customer Service Representative Vancouver
🏢 Oakfield Media Group
📍 Vancouver