Position Summary The Customer Service Representative is the primary point of contact for customers, providing timely, professional, and solutions-focused support by phone, and email. This role manages customer inquiries, processes orders and account requests, resolves concerns, and works closely with the Account Manager Lead to deliver a positive and consistent customer experience.

Key Responsibilities
Respond promptly and professionally to customer inquiries by phone, and email.
Gather and assess relevant information to address product, service, pricing, and delivery questions.
Handle customer concerns and complaints with empathy, accuracy, and a solutions-focused approach.
Escalate unresolved or complex issues to the appropriate internal resource.
Verify customer information and recent customer accounts.
Process orders, forms, account updates, and service requests accurately.
Manage assigned customer accounts and maintain complete, up-to-date records.
Document customer inquiries, comments, complaints, transactions, and actions taken.
Organize and prioritize workflow to meet customer expectations and required timelines.
Communicate and coordinate regularly with the Account Manager Lead and other internal teams.




Provide feedback and recommend improvements to customer service processes.
Develop and maintain strong knowledge of the company’s products, services, policies, and procedures.
Contribute to team goals and perform other duties as assigned.
Report directly to the Account Manager Lead.

Key Competencies
Strong customer-service orientation
Excellent verbal and written communication
Active listening and interpersonal skills
Sound judgment, problem analysis, and problem-solving abilities
Solid attention to detail and accuracy
Effective data collection and order-processing skills
Ability to organize priorities and manage multiple requests
Adaptability in a changing work workplace
Initiative and a proactive approach
Ability to remain calm and professional in challenging situations
Strong teamwork and collaboration skills
Entry level: $21–$23/hour
Experienced CSR: $23–$26/hour

Job Types: Full-time, Permanent Pay: $21.00-$26.00 per hour

Benefits
Casual dress
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
In office parking
Paid time off
Vision care

Work Location: In person

📌 Customer Service Representative Edmonton
🏢 Canada Medical
📍 Edmonton