Become the Client Services Manager at CAAT, where you will lead the Member Care Centre to deliver exceptional member experiences. Focus on service quality and operational excellence within a cooperative team. As the Client Services Manager, you will stabilize daily operations and enhance the service delivery framework.
Your role includes driving continuous improvement initiatives based on member feedback and performance metrics. You will mentor and develop your team while addressing operational challenges in real time. Key Responsibilities:
Oversee daily call center operations for optimal service
Use performance data to drive service quality improvements
Develop team capabilities through effective coaching
Address client escalations and ensure timely resolutions
Define service standards and manage performance metrics Requirements:
Degree in Business Administration or similar field
At least 8 years of experience in pension administration
Minimum 3 years in a leadership capacity
In-depth knowledge of pension legislation and client service standards
Solid analytical, problem-solving, and communication skills Elevate member experiences and support the mission of better retirement security at CAAT.