Elevate your career with CIBC as the Director of Data & Insights specializing in Complaints Management. This role emphasizes leadership in analytics and reporting within a hybrid work setting in Toronto. In this agile role, you will manage a team ensuring compliance with the Complaints Management Program while delivering insightful analytics.

Your ability to enhance data processes and support strategic initiatives will be crucial. Collaborate with multiple stakeholders to ensure complete and reliable data governance. Key Responsibilities:
Lead the insights generation for complaints management
Oversee the accuracy and clarity of executive reporting
Ensure compliance with all relevant regulations
Mentor and coach team members for optimal performance
Improve the scalability of data analytics tools Requirements:
Degree in data analytics, mathematics, or a related discipline
History of leading data and insights teams in large organizations
Expertise in SQL, Alteryx, and reporting tools
Solid analytical and communication skills
Proven record of managing complex data programs Be a part of CIBC and make a meaningful impact with your data expertise and leadership.

📌 Data & Insights Director At Cibc Toronto (Canada)
🏢 CIBC
📍 Canada