Job DescriptionOpportunityAre you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You'll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.What You'll DoOversee front desk operations, providing leadership and direction to administrative staffEnsure prompt, skilled resolution of resident and family inquiries or concernsWelcome and orient new residents and visitors, fostering a positive first impressionManage and safeguard confidential records for residents, employees, and financial operationsManage employee onboarding and maintain accurate, compliant HR documentationOversee payroll administration, attendance tracking, and vacation managementManage financial processes, including billing, deposits, and invoice reconciliationChampion workplace safety by identifying risks and ensuring adherence to safety standardsCollaborate across departments to ensure smooth daily operations and step into the Manager on Duty roleWhat You'll BringMinimum two years of related office management or administrative experienceAccounting, or bookkeeping experience requiredExperience in a retirement or healthcare setting, an assetPost‐secondary diploma or certificate in financial management, bookkeeping, or a related fieldExcellent communication (written and verbal) and public relations skillsAbility to interact with seniors, staff, and families with empathy, patience, and professionalismHighly organized, with demonstrated initiative and good judgmentProficient in Microsoft Office, particularly Excel and WordWhat We OfferA safe,



inclusive workplace where you're supported and appreciatedCompetitive compensation and benefitsOpportunities for leadership development and career growthA warm, welcoming culture inspired by our vision of making people's lives better, driven by our mission to create happy, healthy, and meaningful lives for our residentsAdditional RequirementsAbility to handle physical demands such as walking, standing, and occasional liftingAble to manage stress from tight deadlines and multitaskingMust be prepared to respond to emergency situationsPersonal protective equipment (PPE) may be required during certain tasksComfort using AI and other digital platform systems and tools to support daily workClear Criminal Background Check, VSS and TB Test where requiredAbout UsAt Chartwell, we're all about Making People's Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-(phone hidden).Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

📌 Office Manager (Nanaimo)
🏢 Chartwell Retirement Residences
📍 Nanaimo