Lead customer satisfaction efforts as a Customer Experience Manager at Mark's Stores. Make a lasting impact by guiding a dedicated team to enhance the shopping experience. As a vital part of the store leadership team, your role is to spearhead customer experience initiatives and support operational efficiencies.

You'll partner with the Store General Manager to recruit talent and effectively manage schedules. By encouraging a culture of recognition, you will lead your team to apply customer feedback and improve service delivery consistently. Key Responsibilities:
Hire and cultivate a diverse team for the store
Manage scheduling to ensure effective operations
Coach team on loyalty programs for customer engagement
Address and resolve customer escalations efficiently
Analyze customer feedback for continuous improvement Requirements:
Robust leadership experience in retail settings
Excellent communication for all levels of interaction
Ability to solve problems effectively
Customer-focused approach with solid interpersonal skills
Results-oriented mindset focusing on sales metrics Enhance customer satisfaction and operational outcomes at Mark's Stores.

📌 Customer Experience Manager Role At Mark's North Bay
🏢 Canadian Tire Corporation
📍 North Bay