Become the voice of Quince in the role of a Bilingual Customer Experience Specialist. Engage customers across various platforms with empathy and insightful assistance. This position involves significant customer interaction, addressing concerns with an authentic touch. Your skills in navigating tools and understanding products will allow you to enhance customer satisfaction and retention. The role offers pathways to growth in specialized areas and leadership. Key Responsibilities:
Lead customer interactions from inquiry to resolution
Address issues empathetically, creating positive responses
Utilize tools effectively while providing a personal experience
Communicate insights and recurring patterns for improvement
Develop expertise in products to guide clients effectively Requirements:
Required: High School diploma or GED
Must be bilingual in French and English
Minimum 2 years customer service experience necessary
Excellent problem-solving and relationship-building abilities
Must have a conducive workspace with high-speed internet Shape customer loyalty and deepen your career at Quince, bringing your unique expertise to the team.

📌 Customer Experience Specialist Bilingual French Toronto (Canada)
🏢 Quince
📍 Canada