Hybrid position, requires going to the office.

Job Purpose The position exists to ensure that Corporate Client request are overseen, responded to in a timely manner, while either acting as a liaison between the client and operational teams or performing the coordination of services necessary to meet the clients’ needs.

The Client Care Specialist are part of the Claims Services team and will work closely with the Claims and Account Management teams as well as with other departments and outside vendors with the goal of obtaining information required by clients or needed as part of our internal processes.

KSA (Knowledge, Skills And Abilities)
Knowledge of healthcare services and medical billing practices




Comfort with Microsoft suite of products and adaptable to different tools and technologies
Principles and application of excellent customer experience skills
Ability to work independently, organize, prioritize, and multitask
Resourcefulness and critical decision-making skills
Excellent interpersonal skills and qualified written and spoken communication (and Spanish as

needed)

Requirements And Qualifications
High school or Post-Secondary Education or equivalent
Minimum of two years of work experience in customer service and industry
Excellent verbal and written communication skills in English and Spanish

📌 Client Care Specialist En Sherbrooke (Canada)
🏢 Global Excel Management
📍 Canada