Excel as a Client Advocate Technical Support Specialist at Absorb, providing exceptional technical support and driving customer success. Engage with clients remotely to resolve complex issues effectively. This position within the Client Advocacy team allows you to utilize your technical skills while fostering solid client relationships.

Your responsibilities involve troubleshooting client issues, offering explicit communication, and ensuring timely responses. Attention to detail and a problem-solving mindset will be essential for your success in this role. Key Responsibilities:
Resolve client inquiries through chat, email, and phone
Perform detailed investigations to determine solutions
Provide engaging and clear communications to clients
Manage client expectations regarding issue resolutions
Keep thorough documentation of client technical issues Requirements:
3+ years in technical support or customer service
Basic web components knowledge
Excellent communication skills, both written and verbal
Solid attention to detail and organizational skills
Ability to articulate technical concepts for non-technical users Bring your passion for technology and customer service to Absorb's leading-edge team.

📌 Client Advocacy Technical Support Role At Absorb Ottawa
🏢 Socket.dev
📍 Ottawa