This is a fully remote role.Working shifts available are:Monday - Friday 11:00am - 8:00pm EstWhat you will do:Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effectivedelivery to our clients, coordinating with our team of operators and Operations departmentUtilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirementsPlanning and organizing of call-in deliveries and dispatch accordinglyReceive updates and provide details to Operations and Sales teams on scheduled client changesReceive and process COD delivery requests and authorize credit card as requiredMaintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrencesKeep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate partiesProvide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirementsProblem solve as issues arise, working with Operations, Sales and/or Administration in order to resolveMaintain an excellent relationship with clients, operators and other employeesbilling issues, including client related charges, supplier/pickup, entries,



outstanding cash/credit card deliveriesProvide support to Operations staff after hours and on weekends via Cell phone, as neededDevelop and maintain an on-going self-improvement programPerform other related duties as assignedSkills/Abilities Required:Fluent in spoken and written French and English (the position holder regularly communicates with teams and clients located outside Quebec)Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organizationAbility to multi-task and work under the stress of the needs of wide-ranging client/internal issues; it is vital to maintaincomposure in high activity situationsStrong attention to detail and organization skillsMust be self-motivated and also have the ability to motivate and direct OperatorsAbility to work in a team environmentIntermediate to advanced skills in MS Word, Excel, Streets & Trips/MappointKnowledge of a variety of communication devices, i.E.: Cellular,2-Way telephone devices and emailStrong knowledge of Canadian geography, truck/trailer equipment and GPS trackingPossess good phone mannerismAccessible 24/7 to handle coverage or emergency situationsEducation Requirements:Minimum Grade 12 DiplomaPost-Secondary education in a logistics program and/or combined industry experience is an asset

📌 Bilingual Customer Service Representative (Ottawa)
🏢 4Refuel Canada
📍 Ottawa