GNB Doors is seeking a highly analytical and detail-oriented Project & Service Billing Analyst to join our Finance team. This role is a critical component of the company's Order-to-Cash (O2C) process, ensuring completed service work, installation projects, preventative maintenance agreements, and other customer engagements are accurately converted into revenue through timely and accurate billing.

The Project & Service Billing Analyst acts as the bridge between Operations, Service, Project Management, Sales, and Finance. The successful candidate will be responsible for reviewing completed work, validating billable activity, preparing customer invoices, supporting collections, resolving billing disputes, and helping optimize cash flow across our Canadian and U.S. operations.

This position is ideal for someone who enjoys analyzing data, solving problems, collaborating across departments, and contributing directly to revenue realization and financial performance.

Key Responsibilities

Revenue Capture & Billing Analysis

1. Review completed work orders, service tickets, maintenance agreements, customer contracts, and project documentation to determine billing readiness.
2. Analyze service and project data to ensure all billable labor, materials, equipment, freight, subcontractor costs, and miscellaneous charges are captured accurately.
3. Prepare and issue customer invoices for: Service calls, Repair work, Preventative maintenance programs, Commercial and residential installations, Project work, and Change orders and project extras
4. Verify billing accuracy against customer purchase orders, contract terms, pricing agreements, and service agreements.
5.



Investigate billing discrepancies and resolve missing or incomplete information before invoice release.
6. Coordinate milestone, progress, deposit, and final project billings.
7. Process credit memos, rebills, billing adjustments, and customer account corrections as required.

Order-to-Cash (O2C) Process Management
1. Monitor unbilled work orders and projects to ensure timely conversion of completed work into revenue.
2. Maintain accurate customer billing information, including billing contacts, tax details, payment terms, and invoice delivery requirements.
3. Support collections activities by assisting with invoice inquiries, customer disputes, and payment follow-up.
4. Help develop and maintain billing controls, standard operating procedures, and process documentation to improve accuracy and efficiency.

Cross-Functional Partnership
1. Work closely with Service, Operations, Project Management, Sales, and Finance teams to ensure billing requirements are met.
2. Ensure customer-required supporting documentation is submitted with invoices.
3. Support project closeout activities and final customer billings.
4. Assist internal stakeholders in understanding customer billing requirements, contract terms, and invoicing processes.
5. Participate in continuous improvement initiatives related to revenue operations and financial processes.

Financial Compliance & Reporting
1.



Support month-end and year-end close activities related to billing and accounts receivable.
2. Prepare and analyze reports, including: Unbilled work order backlog, Project billing status, Revenue realization metrics, Invoice aging, Billing exception reports, Collections performance metrics
3. Provide ad hoc billing, receivables, and revenue analysis to Finance leadership.
4. Ensure billing activities comply with company policies, contractual requirements, and applicable financial controls.

Qualifications

Required Qualifications

· Three or more years of experience in billing, accounts receivable, revenue operations, accounting support, or Order-to-Cash functions.

· Strong analytical and problem-solving skills.

· Advanced attention to detail and commitment to accuracy.

· Excellent organizational and time-management abilities.

· Strong communication and customer service skills.

· Proficiency in Microsoft Excel and business software systems.

· Ability to prioritize multiple projects and deadlines in a fast-paced environment.

Preferred Qualifications

· Experience in construction, industrial services, trades, manufacturing, distribution, or field service organizations.

· Experience billing from work orders, service tickets, or project-based environments.

· Familiarity with ERP, accounting, or service management systems.

· Experience supporting multi-location operations.

Pay: $48,000.00-$52,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- In office parking
- RRSP match
- Vision care

Work Location: In person

📌 Project and Service Billing Analyst (Winnipeg)
🏢 Gu0026B Group
📍 Winnipeg