Become a pivotal part of Newrest as a Customer Success Manager, advocating for top-notch customer service and operational excellence.

Your role will focus on surpassing client expectations through strategic planning and execution. This position requires a solid leader to manage customer accounts and serve as the go-to person for contract execution. You will ensure that all service provisions align with the agreed standards and that the customer’s needs are continuously met. Collaboration with internal teams to address issues swiftly will be crucial to your success. Key Responsibilities:
Develop and implement strategies for customer retention
Coordinate operational needs with multiple departments
Monitor, assess, and report on customer satisfaction
Create and maintain detailed records of customer agreements
Train Dispatch teams on software inputs related to customer accounts Requirements:
Degree in Business Administration or related area
Minimum of 2 years' experience in customer service
Airline industry experience is beneficial
Fluent in English and French
Solid analytical and negotiation skills Drive customer-focused results and operational success with your expertise at Newrest.

📌 Customer Success Manager At Newrest Calgary
🏢 Newrest
📍 Calgary